Return Policy

Please that note all sales are final. Should your package arrived damaged, please contact us within 2 business days of receiving your package at hello@bydistrict78.com with images of the damaged package.

Shipping/Delivery Policy

We have various Shipping/Delivery Options Please read below:

In-Store Pick Up-Unless otherwise noted all items are available for in-store pick-up. Once your order is ready for pick up you will receive a Fulfilled email from District 78. Items can be picked up Tuesday-Saturday from Noon-6PM EST at PAUSE 2908 Short Vine St Cincinnati OH 45219

USPS Mail Delivery- Most items can be shipped by mail unless otherwise noted in the description. Larger plants will only be available for local delivery and/or in-store pick. Please ensure that your shipping address is correct we are not responsible for packages shipped to an incorrect address.

If you incorrectly select in-store pick-up and you want your item shipped you must send $8.55 via PayPal and send proof of payment to hello@bydistrict78.com

Subscription Box FAQ

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Candle Care

Burn Time

The first time you burn your candle, allow it to burn until the whole top is liquid with wax. This will help your candle burn more evenly the next time.

Trim the Wick

Before lighting your candle for the first time, trim the wick to 1/4-inch length. Before each burn thereafter trim the wick to allow the candle to burn more slowly and also avoid black smoke marks around the edge of the glass. We highly suggest purchasing our candle care kits

Safety

Never leave a lit candle unattended or allow children to play or light candles. This could be a fire risk. Always place your candle on a level, heat resistant, non-flammable surface away from fabric or drapes. Choose an area free from drafts to avoid uneven burning. Do not place your candle on a marble or glass surface. If the bottom of the hot candle glass comes in contact with a cold material, the glass may crack.